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Retail Manager
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670451

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Texas State Job Bank

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  15 Views, 0 Applications  
Retail Manager
MINIMUM QUALIFICATIONS: A self-starting team player with High school diploma or GED and any of the following: 36 months previous teller experience within the financial institution industry; or 24 months previous teller experience within the financial industry and one year retail management experience; or 30 months previous management experience and 6 months of banking. Required to completion of FFIN Manager Development Training and FFIN Teller Certification Program within 12 months of appointment. Thorough knowledge of banking center operations is necessary. Ability to maintain high level of confidentiality is required. Computer proficiency and familiarity with Microsoft programs and impeccable written and oral communication skills are necessary. Mobility includes: operate all computer terminals; move about the grocery store to visit with customers; access to facility. Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision. Position can be mentally and physically stressful, requires standing for most of the work day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds. Must be able to work flexible hours and/or extended hours as business requires. Essential Job Duties and Responsibilities: Manages the operations for the branch; Ensures that operation policies and procedures are followed; Provides guidance and assistance to teller staff as necessary with transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers. Incumbent is expected to hire, track, and coach, counsel and support retail staff in all phases of sales, customer service and work detail. Will supervise staff of at least five employees and daily operations. Conducts on-going training as policies, procedures, equipment, and systems are changed or modified; Conducts interviews of teller applicants and makes hiring decisions; Researches teller errors and outages and effects proper resolution; Establishes teller work schedules and makes daily/weekly assignments; Prioritizes client demands; Provides impeccable customer service; Communicates professionally with all clients and colleagues; Upholds understanding of all banking products and services, along with company systems and procedures; Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required. Other duties as assigned. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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